About the Role

We're looking for a Lead Business Analyst to lead large-scale Contentful CMS implementations for enterprise clients. You'll be the bridge between client stakeholders and delivery teams, responsible for requirements, backlog management, and ensuring successful project outcomes on complex, high-profile web projects.

This is a hands-on, client-facing role within our digital agency where you'll partner with strategy, design, and engineering teams to deliver sophisticated web experiences. If you've been working as a Product Owner, Product Manager, or Senior Business Analyst on enterprise web/digital projects at an agency or consultancy, and you know your way around Contentful (or similar headless CMS platforms), we want to hear from you.

What You'll Do

Client Partnership

Lead requirement elicitation sessions with client stakeholders

Build trust and partnerships with client product owners and business teams

Navigate our client/vendor relationship dynamics

Facilitate user acceptance testing and gather ongoing feedback

Create order out of ambiguity in early project phases

Requirements & Delivery

Be the Contentful subject matter expert for the client team

Define and document business, functional, and non-functional requirements

Create content models, process flows, and data architecture documentation

Collaborate with architects and developers to break down requirements into implementable stories

Manage backlog and sprint planning in Jira

Contribute to roadmap development and ongoing roadmap management

Lead Agile ceremonies and facilitate alignment across large teams

Leadership & Collaboration

Partner with strategy, design, and engineering leads

Translate business needs into technical specifications

Identify risks and propose solutions

Create training materials and conduct client training

What You Bring

Required:

5+ years in a digital agency or consultancy (client-facing project work)

Hands-on experience with Contentful or similar headless CMS/CaaS platforms

Enterprise web/digital implementation experience (not internal systems or applications)

Requirements elicitation and documentation skills (user stories, acceptance criteria, process flows)

Agile delivery experience (Scrum, sprint planning, backlog management)

Experience translating between business and technical audiences

Prior experience as a Business Analyst, Product Owner, or Product Manager on web/digital projects

Content modeling and information architecture experience

Integration experience (APIs, headless architecture, marketing/commerce platforms)

Tools:

Jira & Confluence (or equivalent)

Familiarity navigating Figma or similar design collaboration tools

Lucid, Miro, or other tools for creating flowcharts and process diagrams

This Role is NOT For You If:

You work exclusively on internal IT systems or enterprise software implementations

You haven't worked in an agency/consulting environment

You're looking for a pure project management or technical product management role

You don't have hands-on experience with modern CMS platforms

What We Offer

Remote work (US-based)

High-profile client work with recognized brands

Collaborative team environment across design, strategy, and engineering

Opportunity to be the Contentful expert and drive major implementations

The annual salary range for this position is $78,000-$126,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,

• Life insurance,

• Short-term and long-term disability insurance,

• 401k,

• Flexible paid time off,

• At least 15 paid holidays per year,

• Paid sick and safe leave, and

• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

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