Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future.
Responsibilities
WORK UNIT ONLY POSTING- for employees reporting up to work unit 55594
Responsible for providing high quality customer service in multi-site enterprise that continues to evolve in complexity. This position works closely with the leadership team and assists with oversight of work processes and work groups within the department. Responsible for communications between the management team and the staff. Leads team building efforts and fosters an open and creative environment. Requires critical thinking for resolutions of technical and personnel issues that surface in daily operations. Communicates effectively via phone, email, web, chat, fax, or mail. Manages communication escalations. Assists in resolving a wide assortment of hardware/software technical problems and coordinates problem resolutions to include off hours, weekends, and holidays. Effectively manages ambiguous situations and determines appropriate course of action. Serves as a subject matter expert of workflows and computer programs used daily by client solution technical coordinators. Facilitates the onboarding of new employees including training, mentoring, coaching and development. Provides guidance to set up computer systems and requests computer access for new employees as needed. Takes initiative to make recommendations for process improvement. Assists quality specialist with completion of quality reports, metrics, account audits and KPIs. Maintains document control by writing, updating, and retiring SOPs as needed. Collaborates with leadership team to provide input for monthly and annual performance review of client solution technical coordinators. Completes projects as assigned by leadership.
**This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program**
Qualifications
Bachelor's degree OR Associates degree with 5 years relevant experience in DLMP, MCL , customer service, healthcare or helpdesk/call center OR HS/GED and 7 years relevant experience in DLMP, MCL, customer service, healthcare or help desk/call center is required.
Additional Skills and Qualifications:
Experienced Leadership in customer service, help desk or a technical support environment is essential. Must be self-motivated to work independently as a leader on multiple tasks as well as work in a team setting. Strong interpersonal, analytical, and organizational skills are required. Medical Terminology proficiency is preferred. ASCP certification preferred.
Exemption Status
Nonexempt
Compensation Detail
$25.36 - $37.30/ hour
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Monday- Friday 10:30 pm - 7:00 am
Weekend Schedule
Rotating weekends
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Rhonda Wilson