This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Spectrum Morrisville Chat Department is currently hiring for a chat repair lead. 

The lead serves as the primary contact for Chat Customer Support Repair team questions and customer escalations. Provides expert support as it relates to troubleshooting any repair issues.  Works under minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Interact effectively with internal and external customers regarding products and services.Assist representatives with customer questions/escalations in a timely, thorough and efficient manner. Effectively present and discuss Charter’s products and services.Manage representative and customer interactions professionally and effectively. Coordinate and communicate with the Chat Department Center Supervisor, to ensure efficient operations and customer satisfaction.Remain current and knowledgeable on every aspect of supported product.Comply with all company and chat center policies and procedures.Accurately document customer account records based on actions taken.Fulfill work schedules as required.Identify training and skill gaps, and provide proactive feedback and recommendations for improvement.Perform other duties as assigned.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishEffective communication skillsAbility to handle multiple tasksDemonstrated organization and time management skillsEffective interpersonal skillsDemonstrated proficiency with PCs,Microsoft Windows and general intranet navigationExtensive knowledge/experience of internet/phone operations and/or telecommunications chat center

Required Education

High school diploma or equivalent

Required Related Work Experience and Number of Years

Successful completion of a minimum of 1 year as a CSR, having demonstrated knowledge and proficiency, consistently exceeding all objectives and qualitative requirements of the previous levelExperience in cable operations and/or telecommunications call center

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Previous customer service representative experience

Preferred Education

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

Normal office conditions

CBI185 2025-64855 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13530 Business Unit: Customer Operations Zip Code: 27560

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.