Essential Duties and Responsibilities
- Work with customers to access government sponsored programs and receive program services.
-Interact with program participants on a regular, daily basis either in person or via mail.
- Educate customers on program services and eligibility requirements.
- Assist customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
- Work with customers to meet and achieve program goals and maintain program services and eligibility.
- Assist customers with acquiring services which facilitate program goals.
- Follow up with customers to ensure their needs are met, questions and concerns are resolved.
- Serve in a lead capacity, as needed, to coordinate and direct the work of lower-level staff, mentor and advise them, and handle complex or escalated issues.
- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.
- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.
- Gather Quality Assurance information from assigned direct reports, ensuring adherence to quality standards.
- Disseminate policy and protocol changes, overseeing their implementation within the team.
- Lead and facilitate regular team meetings, serving as the primary contact for the assigned work unit.
- Perform random post-assessment audits and conduct visits to ensure and enhance customer satisfaction.
- Attend fair hearing cases as required, providing necessary representation or support.
- Promote the project’s image and objectives through public speaking engagements and relevant professional presentations. Minimum Requirements
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must work onsite in Missoula, MT - 2+ years of leadership experience - Prior case management experience#HumanServices #LI-Onsite EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.