**What you’ll do:** We are seeking an experienced and detail-oriented Analyst to join our **Label Printing and Marking (LPM) team** . This role supports enterprise-wide labeling and marking systems, ensuring operational continuity, troubleshooting, and continuous improvement of print infrastructure and application support. The ideal candidate will bring a strong understanding of end-to-end business processes and foundational knowledge of system and solution design to help drive scalable and sustainable improvements. "•Partners with business users on requirements, processes & systems. • Participates in the entire project lifecycle: analysis of proposed process/system changes. • Helps manage requirements scope & disposition through process compliance & gap analysis, integration testing & user acceptance methodology. Troubleshoot and resolve issues in Windows Server environments, including analysis of system and application logs. • Configure and manage TCP/IP-based network printers, including driver deployment and print queue management. • Support and maintain enterprise labeling systems, including Teklynx Central, CODESOFT, SENTINEL, Loftware LPS, and Loftware Cloud. • Analyze and resolve application-level issues using log data, user feedback, and collaboration with development or vendor teams. • Operate within ITSM frameworks (e.g., ServiceNow, BMC Remedy) for incident, problem, and change management. • Utilize Active Directory for user/group management and understand Group Policy basics. • Perform basic SQL queries and interpret database structures to support application troubleshooting. • Document and maintain internal knowledge bases and support materials for LPM systems and workflows. • Collaborate with cross-functional teams to understand upstream and downstream impacts of labeling processes. • Contribute to the design and refinement of labeling solutions that align with business requirements and IT architecture standards. **Qualifications:** Bachelors degree from an accredited institution Minimum of 4 years’ relevant experience Proven experience in IT support, systems analysis, or infrastructure roles (minimum 2 years). **Skills:** • Hands-on experience with enterprise labeling systems, especially Teklynx and Loftware platforms. • Strong background in Windows Server administration and network printing. • Familiarity with ITSM tools and processes. • Working knowledge of Active Directory and SQL databases. • Demonstrated ability to understand and map end-to-end business processes. • Exposure to system or solution design principles, including requirements gathering and documentation. • Excellent analytical and communication skills. • Ability to work independently and collaboratively in a global team environment." "Strategic Thinking: Ability to translate the Product Owner's vision into actionable plans Analytical Skills: Proficiency in data analysis and performance metrics Communication: Strong communication skills to articulate product goals and collaborate with teams Problem-solving skills to address challenges "