About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Rivian is seeking a detail-oriented, analytical, and self-starting Lead Analyst to support our vehicle Service Analytics organization. You will play a critical role in providing data, analysis, and insights that drive performance and productivity. You may support business partners across our end-to-end Service operations, ranging from Service Centers, mobile service, call centers, parts logistics, and related programs. As Lead Analyst, you’ll work cross-functionally to build dashboards, analyze operational performance, and support strategic initiatives with accurate and actionable data. Responsibilities Develop and maintain operational dashboards, metrics, and reporting tools to track performance and identify opportunities for improvement Deliver insightful analysis and reporting to support business decision-making across Service operations Translate complex business questions into data analysis, visualizations, and insights for key stakeholders Assist in building and maintaining Service scorecards and KPIs that align with business objectives Support continuous improvement initiatives by identifying trends, variances, and root causes in Service operations data Develop strong business partner relationships with cross-functional teams (e.g., Field Service, Technical Service, Strategy, Quality, Finance, Enterprise Data & Analytics) to understand needs, prioritize requests and deliver results Help ensure data accessibility and integrity across multiple sources (e.g., data warehouses, spreadsheets, 3rd-party tools) Collaborate with other analysts and stakeholders to standardize reporting and share best practices Support the team’s transition across data visualization platforms and longer term transition from descriptive to predictive analytics Provide mentorship and coaching to other analysts Collaborate cross-functionally to ensure the availability and integrity of data within the data warehouse, including infrastructure, pipelines, ETLs, and business rule documentation Support relevant materials for executive requests Qualifications 5+ years of related business experience in analytics and/or decision science demonstrating increasing levels of responsibility, with emphasis on operational reporting and target setting Bachelor's degree or equivalent in Business, Statistics, Economics, Engineering or related field Experience in vehicle service or automotive operations preferred Exceptional analytical, problem-solving, advanced business acumen mindset Proactive communicator, with the ability to distill complex concepts into synthesized takeaways Strong project management, planning, and organization skills, including ability to manage multiple projects simultaneously in a fast-paced environment Growth mindset and continuous improvement outlook Proficient in SQL, Python, Hex, Databricks, Tableau, and Google Workspace (especially Sheets, Slides) Experienced in successfully including integrating data from sources (third party, Excel/Sheets, Smartsheet, Data Lake) Pay Disclosure Salary Range/Hourly Rate for California Based Applicants: $137K - 172K (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.