As a Lead Administrative Assistant, you will play a pivotal role in ensuring the smooth operation of our team while also providing administrative support. In addition to your administrative duties, you will be responsible for managing a team Administrative Assistants. This role offers the opportunity to showcase your leadership skills, contribute to the success of the team, and drive operational excellence.

Key Responsibilities:

Administrative Duties:

Provide day-to-day administrative support, including comprehensive calendar management, booking business travel, organizing video conferences, processing expense reports, timesheets, vendor invoices, CRM contact data entry and updates, coordinating internal and external eventsCoordinate and support project management activities.Build strong relationships and liaise with internal and external stakeholders.

Team Leadership and Development:

Lead and manage a team of administrative assistants.Provide guidance, mentorship and onboarding support to team members to ensure high quality outputTeams first point of contact for issue resolution, escalating issues appropriately and respectfullyAssign tasks and ensure timely completion of deliverables.Conduct performance evaluations and provide feedback to team members.Identify training and development needs and coordinate relevant training programs.Provides peer review of documents before final production/distribution to ensure quality control of final product.Foster a collaborative and inclusive team environment.Set a positive example and acknowledge good work.Assist team with setting individual performance goalsCoaches team to help achieve goals, develop skills or improve performanceCollect feedback to write and conduct mid-year and year-end reviewsWork with management to calibrate performance ratingsCoordinate new hire onboarding and integrate new hires into the teamIdentify skills/learning gaps for team and suggest training contentDelivers and responds to constructive feedback, implementing changes as neededResolve conflicts and address any performance or behavioral issues.

Communication and Influence:

Identifies and communicates potentially disruptive challenges on the horizonIndependently synthesizes complex information into clear, concise messagesActively listens and seeks clarificationsStrong sense of discretion with confidential informationFair and respectful when communicating with others and will challenge or coach those who do not meet the standardsFacilitates productive conversations and debates keypoints with confidence

Process Improvement:

Identify opportunities for process improvement and implement efficient workflows.Streamline administrative procedures to enhance productivity and effectiveness.Collaborate with other Administrative Assistant Leadership and cross-functional teams to implement best practices.Continuously evaluate and optimize team performance.Support AA Department special projects

Profile:

5+ years of experience in administrative or customer services rolesFluency in English requiredProficiency working in Microsoft Office SuiteProven experience in team management and leadership.Training and/or workflow coordination experience is a plusStrong organizational, time and project management skills.Detail-oriented with a focus on delivering high-quality work.Ability to multitask and prioritize tasks to deliver results on time

Skills and Attributes:

Superior written and verbal communication in EnglishExcellent judgementOwnership MentalityDetail Oriented with a focus on delivering high-quality workStrong organizational, time and project management skillsEmpathetic, courteous, positive demeanorAbility to multitask and prioritize tasks to deliver results on timeProblem-solving mindset and ability to adapt to changing priorities.Ability to work independently and collaboratively in a fast-paced environment.Resourceful and proactiveTeam player able to work with different personalities and working stylesHigh emotional intelligenceAbility to deescalate conflictMaintain and respect confidentiality

Marsh McLennan (NYSE: MMC) es un líder global en riesgos, personas y estrategia, asesorando a clientes en 130 países a través de cuatro negocios: Marsh, Guy Carpenter, Mercer y Oliver Wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, Marsh McLennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marshmclennan.com, o síguenos en LinkedIn y X.

Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.