Lead | Billing and Account Management
spectrum
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
CAM118 2026-77194 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $33.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: 13531 Business Unit: Customer Operations Zip Code: 12303
Looking for a role where your expertise in customer service and billing can make a real difference? As the Lead Customer Service Account Management specialist at Spectrum, you will be the primary contact for billing team questions and customer escalations, delivering expert support and resolving complex inquiries. Your actions will directly enhance the customer experience and reinforce Spectrum’s commitment to outstanding service.
How You’ll Make an Impact
Provide high-quality service to customers by managing account maintenance, billing inquiries and troubleshooting over the phoneResolve full-service billing questions and payment concerns with efficiency and attentionDemonstrate accountability by following through on customer touchpoints with a sense of urgencyAssist representatives with escalated customer questions, ensuring timely and thorough responsesPresent and discuss Spectrum’s products and services effectively to internal and external customersCoordinate with the Call Center Supervisor to ensure smooth operations and customer satisfactionDocument customer account records accurately and comply with all Spectrum policiesIdentify training gaps and offer proactive feedback and recommendations for improvementRemain knowledgeable about all supported products and servicesWorking Conditions
Work in normal office conditionsFulfill schedules as required, including holidaysWhat You’ll Bring to Spectrum
Required Qualifications
Education
High school diploma or equivalentExperience
Successful completion of at least 1 year as a customer service representative, demonstrating proficiency and exceeding objectivesExperience in cable operations, mobile or telecommunications call centerSkills
Ability to read, write, speak and understand EnglishAdvanced knowledge of billing systemsStrong verbal and written communication skillsComplex problem-solving abilitiesEffective follow-up, accuracy and attention to detailProfessional customer service skills with a positive phone demeanorAbility to handle multiple tasksStrong organization and time management skillsEffective interpersonal skillsProficiency with PCs, Microsoft Windows and intranet navigationAbility to work various schedules including holidaysIn-depth knowledge of billing operations and/or telecommunications call centerPreferred Qualifications
Experience
Previous customer service representative experienceCAM118 2026-77194 2026
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $33.10. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. FCC Unit: 13531 Business Unit: Customer Operations Zip Code: 12303
Who You Are Matters Here
We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
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