WHO WE ARE LOOKING FOR

We are seeking a Lead, Workload Operations to drive platform ownership, program execution, and cross‑functional alignment across Nike Direct North America Store Operations. This role will own key workload platforms including PASS, Locker Room, and the Retail Calendar, while leading Workload Operations program enhancements, AI program integration, and Global/Geo partnership execution.

This individual will work highly cross‑functionally across the organization and serve as a critical thought partner to the Senior Manager, supporting execution against the aligned Store Operations strategy. The ideal candidate brings strong operational rigor, platform fluency, and the ability to turn complex priorities into clear, actionable work for stores.

WHAT YOU WILL WORK ON

As the Lead, Workload Operations, you will:

Assist in managing platform governance and optimization for PASS, Locker Room, Airtable and the Retail CalendarLead Workload Operations program enhancements and launches, ensuring quality, clarity, and store readinessDrive AI program integration across Workload Operation platforms to improve workload efficiency and decision‑makingSupport the Senior Manager in executing the aligned workload and operations strategyCoordinate and strengthen Global and Geo partnerships to ensure alignment, consistency, and scaleEnable cross‑functional initiatives by translating strategy into clear workload plans and execution pathsCreate and maintain clear documentation, tool guidance, and operating norms to support platform adoptionManage multiple workstreams simultaneously while maintaining a sharp focus on Workload Operations priorities.

WHO YOU WILL WORK WITH

One of the great things about this position is the opportunity to work in deep partnership across the enterprise. You will collaborate closely with cross‑functional teams throughout Nike to deliver integrated, store‑ready solutions. Partners will include:

Brand MarketingVisual MerchandisingHuman Resources (HR)Learning and DevelopmentTechnologyNike.comGlobal Partners and Geos in Business Operations (Biz Ops)Analytics and OperationsGlobal and Geo Store Operations teams

WHAT YOU BRING

A passion for Athlete*, Sport, and CultureBachelor’s degree required in a relevant or related field, or any acceptable combination of education, experience, and trainingAt least 2 years of project management experienceExcellent interpersonal skills with dedication to fostering cross‑functional teamwork in a positive, collaborative environmentRetail experience preferred, but not requiredA strong passion for operations and an understanding of program interdependenciesA positive, flexible mindset with the ability to adapt to changing business needs while maintaining creative qualityOutstanding written communication, time management, and organizational skillsDemonstrated ability to collaborate cross‑functionallyAdvanced proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and KeynoteExperience with project management tools such as Airtable, Jira, and ConfluenceLaser‑sharp focus with the ability to work quickly and efficiently under tight timelinesAbility to travel occasionally, as needed

If you’re energized by platform ownership, operational excellence, and helping teams and stores work smarter, we’d love to have you on the team.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.