We are seeking a dynamic and strategic leader to serve as the Lead of Technical Account Management team, overseeing a team of six Technical Account Managers within our Content Partnerships organization. This role requires strong judgement and quick decision making and is responsible for guiding the team that delivers concierge-level service and technical expertise to Spotify’s most important publishing partners on the Megaphone platform.
The Lead will set direction for enterprise partner engagement, ensure operational excellence, and act as the senior point of escalation for critical issues. They will work cross-functionally with Product, Customer Support and Product Marketing to align publisher needs with Spotify’s broader goals, while cultivating a high-performing team culture focused on client satisfaction and long-term growth.What You'll DoEstablish team priorities and processes to deliver consistent, high-quality support to enterprise publishers, proactively finding ways to increase publishers’ value to SpotifyServe as the senior point of contact for strategic client escalations and executive-level partner discussionsDrive alignment across BD, Product, and Marketing to ensure publisher needs are represented in product development and business strategiesManage, coach, and develop a team of multiple Technical Account Managers, providing mentorship, career growth, and performance managementBuild scalable frameworks and best practices for enterprise technical management, balancing bespoke service (1:1 partnership) with operational efficiency (1:many partnership) and with a future AI lensMonitor partner performance, analyze trends, and ensure the team delivers actionable insights that drive value and growthRepresent Spotify and Megaphone with industry leaders, advocating for innovation in podcast publishing and monetizationWho You AreA proven leader with 8+ years of experience in enterprise account management, technical partnerships, or customer success within digital publishing, SaaS, or digital advertisingExperienced in directly managing and scaling technical account management or customer success teamsAdept at balancing technical problem-solving with strategic business outcomes and sound judgementStrong communicator who can effectively engage with executive-level stakeholdersAnalytical and data-driven, with the ability to translate insights into strategic guidanceWhere You'll BeThis role is based in New York.We offer you the flexibility to work where you work best! There will be in person meetings, while also allowing for flexibility to work from home. We ask that you come in at least 2 times per week. The United States base range for this position is $100,766 to $143,952 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.