81975BRJob Posting Title:Lead, Epic Analyst (Cadence/Referrals)Department:Information Services-ApplicationsAutoReqId:81975BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description: Position Summary / Department Summary In collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities + Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed + Serves as a subject matter expert on core applications + Guides analysts through design, configuration, testing, implementation, and maintenance + Acts as an escalation point for complex issues + Applies Epic expertise and consultative skills to identify business solutions + Analyzes technology and operations, recommending new features, vendors, or integrations + Researches vendor functionality, assesses integration needs, and recommends customizations + Leads multi-month projects from inception to implementation + Performs advanced configurations and customizations + Implements edits (e.g., security classes), moderately complex logic, or new templates + Ensures downstream impacts (billing, admitting, provider access) are addressed + Conducts unit, integrated, and specialty testing + Manages Epic-eligible vendor integrations and upgrades + Coordinates testing for multi-application projects + Partners with IT and vendors on non-Epic integrations + Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed + Leads team meetings, maintains cross-team communication, and provides updates to leadership + Represents the team in internal and external meetings + Reviews schedules, raises performance concerns, and ensures coverage + Supports onboarding, training, and mentoring + Audits work for quality and provides performance feedback + Develops or contributes to online and in-person training materials + Assists with process improvements, escalates resource needs, and supports implementation + May present at national Epic forums and attend trainings or conferences for certification Qualifications + Bachelor’s degree required (Associate’s +2 years, or HS diploma/GED +4 years may substitute). + 8 years Epic application support experience, including complex builds/integrations. + At least 4 years Epic build experience with responsibility for complex builds/integrations. Core Competencies + Specialized knowledge of multiple core applications (minimum two Epic certifications) + Operational expertise in scheduling, patient registration, and billing + Skilled in training, guiding, and motivating staff + Able to prioritize competing demands effectively + Leads by example, influences, and inspires others + Highly organized with strong attention to detail + Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders + Knowledge of process improvement methodologies to drive efficiency + Strong analytical and critical thinking skills + Skilled in data-driven decision-making and navigating complex systems + Effective in conflict resolution, collaboration, and building consensus + Customer service–oriented, tactful, and diplomatic + Excellent verbal, written, and listening skills + Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders Certifications Required + Epic Cadence Preferred Epic Referral Epic Decision Tree Badge Lean Six Sigma Green Belt certification. Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid