Essential Duties and Responsibilities:
- Work in liaison with IT and vendors to provide hands-on/on-site support, testing, and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.
- Provide Tier 3 Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required.
- Identify, research, resolve technical issues for local and remote staff.
- Become the subject matter expert for various software applications and end point configurations for the business.
- Perform on-site activities, related to installation, repair, management, and maintenance.
- Manage and maintain onsite IT equipment by receiving, inventorying, imaging, and deploying IT assets.
- Track IT Assets and maintain updated information in the appropriate ITAM database.
- Document, track, and monitor problems to ensure timely resolution within the established SLAs of the business.
- Become a key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance.
- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.
- Perform technology upgrades and refreshes.
- Collaborate and partner with other disciplines of IT to research, test, and implement IT enterprise initiatives.
- Assist in tracking and completing tickets pertaining to application, network, and system issues.
- Administer user accounts and permissions to various applications as well as client software.
- Serve as technical liaison between program staff and IT.
- May act as a team lead assisting the supervisor or manager with leading daily operations.
- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience. Education/Requirements: · Bachelor’s degree or equivalent combination of education, technical training or work experience considered in lieu of degree. · Minimum of 0-3 years of related IT experience. · Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks. · Comply with all company required policies, procedures and processes including but not limited to required training and adhering to established safety standards. · Experience working in a network planning or implementation role at an ISP, telephony and other vendors preferred · Relevant experience in Data Center Engineering Operations, cable management and power distribution and redundancy. · Ability to communicate in an understandable, polite, and friendly manner, both written and verbal. · Strong organizational skills and ability to multi-task in a medium-size business environment. · May provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. · Working knowledge with ITIL and prior experience in staff development preferred. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.