Company Description

Nestled along the sweeping banks of the majestic Kafue River, Anantara Kafue River Lodge invites you to be part of an extraordinary safari destination set in one of Africa’s last truly untouched wilderness regions.We are looking for a highly organized and experienced Laundry Supervisor to oversee the daily operations of our laundry department. The ideal candidate will ensure that all guest linens, staff uniforms, and guest linen is cleaned, maintained, and delivered to the highest standards of quality and hygiene.

Job Description

As Laundry Supervisor, you will be required to:

Maintain the same high degree of service and efficiency in the absence of the Laundry ManagerOversee and manage Guest Laundry/Dry Cleaning operations, ensuring timely and quality serviceSupervise the Laundry Shop, ensuring proper stock management and customer serviceHandle administrative duties related to the laundry department, including staff scheduling and budget managementConduct regular quality control inspections of department standards, implementing improvements where necessaryRegularly inspect machinery for signs of wear & tear, deterioration of hoses, belts, covers etc.Log any defects or maintenance requests via database for action by the Engineering DepartmentTrain and develop staff members to maintain high standards of service and efficiencyImplement and maintain health and safety protocols within the laundry departmentManage inventory levels of cleaning supplies and linens, ensuring optimal stock levelsLiaise with other departments to ensure smooth operations and guest satisfactionHandle guest complaints and feedback related to laundry services promptly and professionallyMonitor and analyse department performance metrics, reporting to senior management as requiredStay updated on industry trends and best practices in laundry operationsEnsure compliance with environmental regulations and promote sustainable laundry practices

QualificationsAt least 3 years in laundry operations Diploma/ Certificate in hotel management is an added advantageFull grade twelve certificateHands on experience in luxury safari lodge or five star establishmentKnowledge of industrial laundry equipment and processesSupervisory or team‑leader experience preferredStrong knowledge of laundry chemicals, stain removal, fabric care, and machine operationExcellent organizational, communication, and time‑management skillsAbility to train and motivate staffExperience in lodges, hotels, or safari camps is an added advantage

Additional Information

Three traceable referees with valid mobile numbers and email addresses