Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job DescriptionTo ensure that all guest and other hotel laundry is processed quickly and efficiently, in line with the laundry requirements of each item and the SOP’s of the hotel, keeping all item clean and in good condition.To ensure the safe storage, care and use of any chemicals, to protect themselves and colleagues from incorrect or dangerous usage.Use the laundry machines in line with their operating instructions, taking account of weight restrictions, and other requirements.Separate all linen to be washed with other items of similar use and colour.Quickly collect all items of laundry from guest rooms as required.Separate collected Guest Laundry to be dry cleaned, pressed or washed and send to the section concerned.Prior to delivering guest laundry back to the room - check all guest laundry items have been properly processed.Deliver guest Laundry to rooms, taking account of ‘Do Not Disturb’ requirements of the guestProvide billing details to the cashiering department before the end of the shift.

QualificationsPrevious experience in laundry High school degree or its equivalent.Positive attitude and excellent communication skills both oral and written.Dry Clean Machine knowledgeKnowledge with basic tailoring is an advantage

Additional InformationPrompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service ordersDuring shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.Assist in maintaining a highly motivated and well trained staffOpen and close shift in accordance with Manager’s Checklist.Train, maintain and enforce all Anantara Service StandardsProperly execute revenue and check control procedures on shiftMaintain a safe and sanitary work environment for all Associates and guestsGather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.Be on the floor during entire meal period and ensure adequate coverageEnsure that only a quality product is being servedMaintain proper Associate uniform standardsManage an effective repair and maintenance program through the use of work orders, inspections, etc.Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associatesEncourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment PolicyIdentify and recommend incentive programs, new ideas, and methods of operation