Job Description We are seeking a skilled Emulator Support Specialist to provide technical expertise and support across a range of client emulation technologies and environments. The ideal candidate will have hands-on experience implementing and troubleshooting emulator products in both physical and virtual desktop infrastructures, including Citrix and Windows Server environments with BOT automation. Key responsibilities include: Provide technical support for emulator-related issues, including installation and uninstallation Diagnose and resolve connectivity problems using trace tools and Wireshark Support automation troubleshooting post-migration across emulator platforms Maintain and enhance automation using: .NET Framework with Visual Studio and EHLLAPI APIs VBA Macros, Rumba Scripts, and HotSpots We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Experience with Rumba, Reflection, and IBM Personal Communication Proficiency in EML scripts, EHLLAPI APIs, TTO file transfers, and VBA macros Familiarity with migrating automation tools between emulators (e.g., Extra to Reflection, IBM PCOMM to Reflection) Understanding of profile redirection in virtual and Citrix environments Ability to support both 32-bit and 64-bit Office automation