Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

The Last Mile Optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency and cost-effectiveness across the entire last-mile operation.

Key job responsibilities
1. Seek the best efficiency in our Last Mile operations design
2. Manage day-to-day relationships with multiple Delivery Stations and stakeholders
3. Problem-solves for closing gaps between performance and goals using lean and six sigma principles
4. Works with key business partners such as Planning, Fulfillment Experience , Finance, Business Coaches, Operations, ACES, HubDP, eDSP, and Topology
5. Determinate optimal channel allocation volume with OTR Planning, Finance and Delivery programs
6. Manage RIM-Scheduling process to guarantee optimal fleet design
7. Establish Last Mile cost mechanisms with Ops Regional Managers and Finance
8. Provide knowledge to OTR Managers during their Academy
9. Acts as Delivery Per Paid Hours (DPPH) Regional POC to improve Operational Excellence execution
10. Perform On road evaluation projects to guarantee alignment along all the strategies, such as Speed, Cost, SPR, DPPH
11. Focus on Channel Allocation optimization and On-road optimization projects
12. Drive the development of analytical tools leveraging statistical and operations research models