Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Unfortunately, we are unable to offer visa sponsorship for this role

The purpose of this role is to be the primary point of contact for customers regarding their testing progress, providing timely updates, answering inquiries, and ensuring a smooth flow of communication between the testing teams and customers.

Please note this is a full time role working 37.5 hours per week, 08:00 - 16:00 Monday to Friday. 

To ensure customer enquiries are responded to at first point of contact where possible.To communicate delays in analysis to customers at the required service level (currently >10 days) specifically for samples sent to partner laboratories within Europe.To ensure that the customer is seamlessly transferred to the appropriate person within the business to be able to answer their query where response at first point of contact is not possible. This may include account managers, ASM’s, laboratory management, technical management or senior management as appropriate.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.Provide accurate, valid and complete information by using the right methods and tools.Delivering customer satisfaction by listening to and exceeding customer expectations.Perform direct client communication for additional sample analysis requirements, including any queries during the registration process through email or telephone in a professional manner.Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.Registration, preparation and analysis of samples as required.Assisting the laboratory to maintain a turnaround time at >92%, ensuring that daily targets are achieved.Responsible for ensuring that UK health and safety legislation is maintained and helping to ensure that the working environment is kept in a clean and tidy manner.Ensure personal protective clothing equipment is worn in accordance with the Health & Safety policy.Work with the team to drive the laboratory forward through continuous improvement.To assist through operating best practice in order to meet the requirements of the UKAS accreditation standard.To partake in any developmental training as required in compliance with the Company Standard.

QualificationsGood laboratory skills and practices. It will be of advantage to have knowledge of UKAS, ISO methods and experience in working laboratory.Enthusiasm, energy and a driven outlookProficient in Microsoft Office and good computer skills.Excellent communication skills both written and oral. Maths, English, Chemistry or Biology at GCSE grade, or equivalent. 

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave EntitlementCompany Pension PlanLife Assurance Scheme (4 times annual salary)Enhanced Maternity, Adoption and Paternity SchemesEmployee Assistance Programme – 24/7 confidentialHealth Cash PlanHealth and Wellbeing ProgrammesFree parkingWorldwide career opportunitiesWe also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 
 
Your data 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
 
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
 
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful. 

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Find out more in our career page: https://careers.eurofins.com/