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Work Shift

Day (United States of America)

Job Summary:\rUnder the supervision of the Laboratory Manager, Assistant Manager or Supervisor, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. The LSSS II is fully proficient in their area of expertise and will serve as an expert / lead in their assigned area. Performs all functions that relate to obtaining or processing patient specimens while maintaining customer confidence and satisfaction.\rAccuracy: Maintains acceptable accuracy in-patient, quality assurance, proficiency and competency testing.\rCritical Thinking: Uses knowledge and experience to evaluate and investigate specimen problems that arise.\rJob Knowledge: Maintains current personal training, education and practice of policies and procedures.\rProductivity: Practices organizational skills for efficiency of time, materials, cost and availability of lab data\rCommunication: Practices information monitoring, investigation, resolution and hand-off to team members.\rPerforms other duties as assigned:\rCore Responsibilities and Essential Functions:\rPerforms responsibilities of a Lab Support Services Specialist (May or may not include Phlebotomy):\r* Will take on lead duties in the absence of the supervisor or manager.\r* Technical / HIS / LIS-Ability to operate in multiple computer systems simultaneously while maintaining accuracy and quality.\r* Customer Service Support-Communicates effectively and courteously with all customers while maintaining privacy and confidentiality at all times.\r* Specimen receipt and processing-Handle all patient specimens appropriately for tests indicated.\r* Phlebotomy- Maintain Phlebotomy competency if appropriate for the department working in.\r* Education and training for new employees-Responsible for assisting in orientation and training of new staff for the department.\rModular Pre-Analytics System and Storage Unit (if Required)\r* Key Operator for the Pre-Analytics and Storage Unit\r* Monitors and identifies system monitor functions\r* Thorough knowledge of Pre-Analytics computer functions and specimen location\r* Thorough knowledge of each Pre-Analytics module and their function\r* Responsible for performing daily maintenance for Pre-Analytics module and all components\r* Complete understanding of processes for the Pre-Analytics module\r* Possess the ability to trouble shoot errors or problems for the Pre-Analytics and storage unit.\r* Follows up with contacting service for further instructions.\r* Thorough knowledge of loading and off-loading samples for the Pre-Analytics and storage unit.\rOutpatient Registration (if Required)\r* Check all lab orders (electronic or manual) for accuracy and completion of diagnosis code and print ABN if required. Follows all Medicare regulations for testing eligibility.\r* Ensures accurate information is captured in multiple registration systems (Wellstar HIS)\r* Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician and office staff to ensure accuracy.\r* Ensures activity is recorded\r* Ensures all stats are sent to the laboratory within time guidelines.\rMicrobiology Processing (if Required)\r* Performs all aspects of specimen processing including reporting and resolving specimen problems\r* Prepares media and supplies for transfer to sister hospitals as needed.\r* Serves as expert for ordering and processing Microbiology specimens. Follows up with and is the contact for processors at sister hospitals\r* Maintains and sets up organisms for media QC\r* Key Operator for the appropriate instrumentation\r* Weekly and monthly maintenance of processing equipment (centrifuges, stainer, cytofuge)\r* Trains new employees on processing duties\r* Sets up all proficiency specimens\rBlood Bank Component Processing (if Required)\r* Works independently preparing products for transfusion medicine, maintaining blood bank equipment, answering calls related to patient care. Prepares all products using good lab technique and adheres to established procedures.\r* Performs all routine preparation and issuing of products per protocol.\r* Performs all lab supplementary tasks for maintenance, safety, logs all required activities to track workload, work in progress, pending logs and amended information.\r* Effectively communicates all information to appropriate personnel as required by policy and procedure. Participates in shift to shift hand-off communication.\r* Uses LIS and HIS when needed to perform job duties, as resources, and to assist in moving specimens within blood bank.\r* Perform STAT duties as needed. Handle emergency products efficiently and appropriately\rPerforms other duties as assigned\rComplies with all WellStar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:\rHigh school diploma Required or\rGED Required\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.Basic Life Support or BLS - InstructorCert Phlebotomy Tech-Preferred\rAdditional License(s) and Certification(s):\rRequired Minimum Experience:\rMinimum 3 years experience in specimen processing in an outpatient or hospital laboratory environment Required\rRequired Minimum Skills:\rStrong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry and computer proficiency.\rDemonstrates leadership in area of expertise.

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