At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **The supervisor this role will typically work** **9p-5:30a** **with flexibility as needed.** **Summary of Primary Function/General Purpose of Position** The Supervisor Lab Support Services supervises the department by coordinating workflows related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service. They ensure compliance with regulatory and accreditation standards. **Essential Job Functions** • Utilizes working knowledge of procedures and theories in all areas of responsibilities. • Hires, onboards, and administers disciplinary actions of staff as needed. • Completes schedule and manages timekeeping. • Implements policies and procedures as relates to specific area. • Oversees training and orientation of staff. • Maintains standards of accreditation for their area. • Performs regular discussion on priorities and performance to staff via touch bases, check-ins, etc. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** Phlebotomy Certification (preferred) **Education** **Education** High School Diploma/GED (required) Associates, Medical Technology or a related science (preferred) **Work Experience** 5 years experience in a clinical laboratory setting (required) Previous experience in a leadership position in customer service environment (preferred) If supervising phlebotomy, 3 years phlebotomy experience (required) Experience with EKG (preferred) **Training** None **Working Conditions** Periods of high stress and fluctuating workloads may occur May be exposed to physical altercations and verbal abuse May be exposed to high noise levels and bright lights May be exposed to limited hazardous substances or body fluids* May be exposed to human blood and other potentially infectious materials* May have periods of constant interruptions General office environment Required to car travel to off-site locations, occasionally in adverse weather conditions Prolonged periods of working alone Other: Intermittent exposure to fumes and odors * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. **Physical Requirements** Lifting/Carrying (0-50 lbs.) 1-33% Lifting/Carrying (50-100 lbs.) 0% Push/Pull (0-50 lbs.) 1-33% Push/Pull (50-100 lbs.) 1-33% Stoop/Kneel 1-33% Crawling 0% Climbing 0% Balance 1-33% Bending 1-33% Sitting 67-100% Walking 1-33% Standing 1-33% **Additional Physical Requirements/Hazards** Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients Hear alarms/telephone/audio recorder Reach above shoulder Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near Depth perception Use of latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: **Patient Population** Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) **Skills** Active Listening Ability to discern the thinking of others Service Orientation Verbal and Written Communication Coordination Problem Solving Customer Service Leadership Keyboarding Microsoft Office Telephone Skills Organization Office Machine Operation Time Management Lab Information Systems Courier Software Phlebotomy Collection Software EKG knowledge EMG knowledge Ability to train staff Scheduling and timekeeping Accreditation standards Hiring and onboarding Laboratory Support Services As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com