Category Laboratory Location Lewisville, Texas Job function Operations Job family Laboratory Operations Shift Day Employee type Regular Full-Time Work mode On-site Job Description

Lab Coordinator - AMP - Lewisville, TX - Monday-Friday 8:30AM-5:00PM

The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.

Pay Range: $22.43+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Responsibilities: Field phone calls from clients and route appropriately. Understand urgency and efficiency required for client communicationFax-e-mail correspondence to/from clientsDevelop, distribute and correlate findings from customer surveysProblem solves client service issues and ensures resolution has been reachedSchedules client visits as appropriate regarding workflow and performance improvement opportunitiesPrepare and maintain Lab contact lists for clients and sales teamScan final reports to the Billing departmentPrepare and distribute consult cases. Monitor and track outside consults for completion and quality assurance.Prepare and distribute reports to pathologistFile and maintain local slides and case packetsAct as a resource for client related test requisitioning and use of web portalPrepare and distribute literature to clients regarding services offeredCoordinate information between the pathology or specialty pathology department, Sales and referral locationsProvides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.


Qualifications:

Required Work Experience:

One year experience interfacing with clients

Preferred Work Experience:

One year experience in a client services position environment, preferredTranscription experience, preferred

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong customer service skills

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.