Job Description: Azure AVD Level 3 Support Engineer (with Migration Experience)
Role Summary
We are seeking a highly skilled Azure Virtual Desktop (AVD) Level 3 Support Engineer with strong expertise in end‑to‑end AVD operations, troubleshooting, and migration projects. The ideal candidate will play a key role in managing complex incidents, driving root cause analysis, handling advanced configurations, and leading AVD migration/modernization initiatives.
Key Responsibilities
AVD Operations & Level 3 Support
. Provide L3 support for Azure Virtual Desktop environments, addressing escalated issues from L1/L2 teams.
. Perform advanced troubleshooting of: AVD session hosts & host pools FSLogix profile issues Azure AD/Intune integration Networking, connectivity & performance issues MSIX app attach failures
. Analyze event logs, diagnostic logs, network traces, and Azure Monitor insights for RCA.
. Optimize AVD environment performance, scaling, and cost efficiency.
Migration & Implementation
. Lead migration projects from: On‑prem VDI (Citrix/VMware Horizon/RDS) to AVD Windows 10 multi-session migrations FSLogix profile migrations
. Conduct environment assessments, capacity planning, and architecture design.
. Implement golden image creation, automation, and hardening.
. Collaborate with project teams to deliver successful cutovers and post‑migration support.
Engineering & Automation
. Develop scripts using PowerShell for automation, monitoring, and maintenance activities.
. Work with Azure DevOps pipelines for AVD deployment automation.
. Implement governance, RBAC, and policy-driven management.
Monitoring & Optimization
. Utilize Azure Monitor, Log Analytics, and AVD Insights for proactive monitoring.
. Identify performance bottlenecks and recommend improvements.
. Ensure compliance, security, and best practices across the AVD ecosystem.
Collaboration & Documentation
. Work closely with security, networking, identity, and application teams.
. Maintain detailed documentation of architectures, SOPs, runbooks, and RCA reports.
. Mentor L1/L2 engineers and provide knowledge-transfer sessions.
Required Skills & Experience
Technical Expertise
. 5–8+ years in EUC/VDI technologies and at least 3+ years in Azure AVD.
. Deep knowledge of: Azure Virtual Desktop architecture Azure AD, Azure Networking, Intune FSLogix profiles, Cloud Cache MSIX app attach Azure Image Builder / Golden image management
. Strong PowerShell scripting skills.
. Experience with monitoring tools (Azure Monitor, Sentinel, Log Analytics).
Migration Experience
. Proven experience migrating from: On‑prem VDI to Azure AVD RDS to AVD Windows 10/11 profiles to FSLogix
. Strong understanding of identity, SSO, MFA, and hybrid AD scenarios.
Soft Skills
. Excellent troubleshooting & analytical skills.
. Strong communication with customer-facing experience.
. Ability to lead technical discussions and handle critical incidents.
Preferred Certifications
. Microsoft AZ‑104 (Azure Administrator)
. AZ‑305 (Azure Architect)
. AZ‑140 (Configuring & Operating Azure Virtual Desktop)
. MS‑102 / MD‑102 (Endpoint Admin)
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