Job Description A client of Insight Global is seeking an experienced IAM Operations Engineer (L3) with 5–7 years of expertise to join their team and support high-volume identity and access management environments. This role focuses on operational support, configuration management, and escalation handling, and will operate in two shifts: 5:00 PM–1:00 AM MST and 12:00 AM–8:00 AM MST. The ideal candidate will triage IAM tickets, perform detailed log analysis, and ensure smooth system performance during off-peak hours. Responsibilities include second-tier customer support, investigating authentication issues, validating configurations, and working through backlog items. You’ll collaborate with global teams, escalate complex issues to IAM Architects or Auth0 Support, and contribute to maintaining secure and efficient IAM operations. Strong skills in troubleshooting, log parsing, and adherence to escalation protocols are essential. Responsibilities:  • Triage IAM tickets and investigate logs for specific activities.  • Perform configuration tasks and log parsing to support IAM operations.  • Escalate complex issues to IAM Architects and, if needed, to Auth0 Support. Ensure smooth functioning of IAM systems in a high-volume environment. This is a fully remote contract position that pays between 15- 20 USD/hour. Exact compensation may vary based on several factors, including skills, experience, and education. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Operational support and Configuration Managment with Auth0- Client facing Experience in IAM operations and support. Strong skills in log analysis and configuration. Ability to follow escalation protocols and collaborate with global teams.