Description The ATS Sorting Center Shift Manager is responsible for overseeing daily operations and managing the workforce for a designated shift within a single Amazon Sorting Center facility. This role requires in-depth knowledge of sortation processes, safety protocols, and workforce management to ensure the efficient, reliable, and safe execution of sorting activities. The Shift Manager collaborates with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement. This position is part of Amazon’s affirmative action commitment to increase female representation in operations roles and strongly encourages qualified women to apply. Key job responsibilities - Oversee sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, ensuring alignment with the Sorting Center's operational strategy; - Manage the shift’s workforce, including supervisors, equipment operators, and support personnel, ensuring proper staffing, task assignments, and performance tracking; - Enforce safety protocols, including PPE use, material handling, and adherence to established procedures; - Monitor and analyze key performance indicators such as sortation throughput, quality metrics, and safety incidents to identify opportunities for process improvements and operational efficiencies; - Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact performance; - Lead the adoption of new technologies, automation solutions, and operational best practices within the shift, ensuring smooth integration and team engagement; - Provide ongoing coaching, training, and development to shift personnel, fostering a culture of continuous learning, safety, and employee engagement; - Escalate critical issues or significant deviations from shift plans to the Sorting Center Site Manager, proposing solutions and mitigation strategies; - Maintain accurate and timely documentation of shift performance, including labor deployment, productivity metrics, and incident reports; - Serve as a subject matter expert and representative of shift operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement; - Stay updated on industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance shift performance. Basic Qualifications - Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Employee and performance management experience - Basic English and Fluent Portuguese. Preferred Qualifications - Performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.