The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:** + Create the KYC Record in the KYC system sourcing information from internal and external sources by the agreed deadline + Proactively interact with relationship management teams and compliance to update system with information until final approval of KYC Record + Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary + Review information from internal and external sources for company news (Firm website, Regulatory websites, Company website, Dun & Bradstreet, Google etc.) + Validate the information within the KYC Record and CIP document to ensure completeness and accurate (Company/Entity Formation documents, Ownership, Management, etc.) + Complete KYC Record incorporating local regulatory requirements / Global BSU Standards and policies + Take responsibility for KYC Record and associated documentation completion from initiation to approval + Maintain BSU tool current and be able to demonstrate work carried out + Report workflow progress to supervisor + Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the status at all times + Meet agreed daily targets for KYC Record review and completion within agreed Service Level Agreement timeframes + Update workflow database regularly throughout the day + Highlight any discrepancies to Senior Case Managers, Control Team and Section Managers + Escalate any negative news and high-risk cases to RM/PAM/AML Compliance department + Escalate any issues/requirements on timely basis + Handling escalation from client, internal stakeholders regarding any KYC related issues. + Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approved on time **Qualifications:** + 0-2 years of relevant experience + Experience in banking operations, preferably in the client account opening and pre-requirements process + Flexible enough to work as per Business timings. + **Language proficiency in Spanish.** **Education:** + Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.