**Responsibilities:** + Responsible for performing in depth reviews of high risk manual processes and ensuring the feedback to KYC Operations are accurate, detailed and timely. + Partnering with KYC Operations to ensure timely resolution of issues and identify areas of process improvement / automation. + Host Operations forums to clarify results, and suggest improvement actions to Senior Management. + Liaise with Technology to create or refine reports, and provide exception management reporting and Management Information System (MIS) reporting + Perform quality reviews of control checks, procedures and processes + Perform project management responsibilities, including producing project plans, conducting risk analyses and providing weekly updates for senior management, as needed + Acts as SME to Operations, Senior stakeholders and other team members. **Qualifications:** + Proficient in Excel and PowerPoint + Working knowledge of KYC function and Citi KYC is preferred + 8-12 years of relevant experience + Bachelor's degree/University degree or equivalent experience + Excellent communication skills with the ability to present complex data in a clear, concise and actionable manner + High attention to detail, ensuring accuracy and quality in all deliverables + Demonstrated organizational and interpersonal skills **We offer:** + Working in an international environment in one of the greatest financial institutions worldwide + An enjoyable and challenging learning path, which leads to a deep understanding of Citi’s products and services + Competitive salary and social benefits (medical care, multisport, life insurance, award-winning pension plan, holiday allowance, hybrid work model, paternity/maternity scheme, award/recognition system, very lucrative employee referral program, and other). + Consideration for a yearly bonus + International projects in a culturally diverse and dynamic environment as well as learning top quality organizational culture. + A supportive workplace for professionals returning to the office from childcare leave + Abundance of internal job opportunities locally and globally \#LI-KG1 ------------------------------------------------------ **Job Family Group:** Operations - Services ------------------------------------------------------ **Job Family:** Business KYC ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.