At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

How will you make an impact in this role?

Are you an experienced Customer Care Professional with a curious and analytical mindset and do you want to give your career a boost? Then this job might be made for you.

This position will sit within the Customer Payments Investigation Team as part of the wider KYC and AML Operations department, responsible for supporting the investigation and outcomes of a comprehensive Regulatory Assurance Compliance Program.

It is our responsibility as a financial service provider, to screen, identify and verify customers and to report unusual behaviour. This specific role will be supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.

Responsibilities

You will be performing analysis and remediation activities to complete customer files.Conduct local analysis/investigations to detect unusual and suspicious customer behaviour which might cause an increased risk to the companyPerform risk analysis on the total picture of a customer and collect evidence/documentation accordinglyRaise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigationReach out to customers to understand the behaviour of a customer and to request documentation support of all third-party payers on an accountSuspend and cancel accounts

Minimum Qualifications:

German Language to an excellent standard is essentialExperienced Customer Care Professional with analytical skillsKnow Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantageKnowledge of AML regulations is a plusAbility to distinguish main and side issues and to substantiate factual conclusionsAbility to report the case effectively to the compliance department (ISAR)Understanding of American Express customer systemsStrong teamwork, relationship, influencing and customer communication skills (verbal and written)Ability to communicate urgency and need effectively with clients.

 

Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.