Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Job Brief

Maintains business development and marketing content including proposal answers, content (people/project/collateral), and generates new content and deliverables.  Identifies marketing / BD / sales process and systems best practices and provides related training/instruction and procedures. Coordinates across the business to create solutions and knowledge centers for intelligence sharing. Leverages data systems to support proposal strategy and business strategic planning efforts. 

 

Duties & Responsibilities

Contribute in the creation and maintenance of knowledge and content following standard operating procedures and methodologies  

Format HTML codes into knowledge articles 

Perform analysis of content requirements and coordinate translation requests following the standard process set  

Coordinate with global stakeholders on article creation and updates 

Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository  

Conduct knowledge base system maintenance checks 

Participate in testing before and after every system release 

Assist in maintaining system performance records 

Maintain historical records and reports of system usage, and knowledge articles inventory 

May provide input and insight on employee feedback to support identification and execution of content-related project opportunities 

May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials 

Escalate and analyze identified issues and concerns to the Team Lead for timely resolution 

Maintain current processes and incorporate documentation updates as required 

Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures 

Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues  

Support selected simple process improvement initiatives to streamline processes 

Qualifications

Bachelor’s degree or at least 1-2 years of relevant work experience 

Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook) 

Excellent research skills  

Experience using ServiceNow for Knowledge Management (Knowledge Base, ticketing, HTML, chatbot) and other similar tools and platform 

Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics  

Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) 

Knowledge of HR metrics and their applicability 

Experience in using HR systems such as Workday and other KM platforms and tools is preferred 

Understanding of Process Mapping Tools and Methodology 

Experience working in an outsourcing, shared services, or similar model within similar function is preferred  

 

Attributes: 

Ability to effectively communicate and collaborate within a limited group of internal and external customers. (Communication) 

Ability to maintain good customer relationships with the ability to proactively support customer needs and requirements. (Customer Service) 

Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail) 

Ability to gather key information to assess simple issues by following defined policies and procedures. (Problem Solving) 

Additional Information

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.