Posted Date

04 Apr 2025

Function/Business Area

Human Resources & Training

Location

Mumbai

Job Responsibilities

1. Create robust user acceptance criteria to build all FAQs and decision
making scenarios
2. Plan and construct subject domains to effectively disseminate the
organisational knowledge
3. Liaise with the Subject Matter Experts (SME s), Knowlege Management
Lead and end users
4. Deliver all the Knowledge Management (KM) request SLAs within the
desired timelines
5. Liaise with SMEs to develop/ finalize appropriate Knowledge
management content
6. Validate scenarios and decision trees, including industry best
practice in KM content writing
7. Create troubleshooting scenarios to resolve customer issues
8. Suggest improvement areas for better and faster end-user experience
on the KM tool
9. Use best practices from industry for search optimization and content
discovery

Education Requirement

Graduation/ Post Graduation in Computer Applications & Information
Technology

Experience Requirement

5 - 8 Years

Skills & Competencies

1. Excellent written and oral communication skills
2. Knowledge on basics of information analytics
3. Good hands-on knowledge in Microsoft Word, Visio & Excel
4. Internal and external customer service orientation
5. Interpersonal and relationship building skills
6. Knowledge on HTML, Java & T2R for Jio will be an added avantage

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