Knowledge Management Specialist

 A career at Gartner Consulting will be unlike any other you have experienced. Not only are we passionate about technology and its applications, but we are also committed to attracting the most creative, talented, and self-driven people to take our well-regarded Consulting function to a whole new level. When you join Gartner, you will be a part of some of the most innovative business and technology efforts in the marketplace today. We are technology thought leaders for the 21st century. You can expect to connect technology innovations to an organization's strategic requirements and to a business's commercial needs, all within the context of a changing digital economy. Consulting associates enjoy a collaborative work environment, exceptional training, and career development opportunities. Gartner Consulting is the place for you if you thrive on solving complex business challenges with technology.

About the Role

The Knowledge Management (KM) Specialist will share responsibilities for capturing, curating and managing documents as part of Consulting’s Knowledge Management process. The KM Specialist will collaborate with client-facing consulting associates, practice leadership and sales teams for the organization and management of reusable Intellectual Property (IP). The Specialist will drive the KM process, do quality assurance checks and uphold quality standards for the team. The role also involves working with leadership to shape knowledge-sharing strategies and best practices, and optimizing productivity.

What You’ll Do

Knowledge capture, management and governance

Drive Gartner Consulting’s KM process, proactively harvesting engagement-generated content and transforming content into risk-free (sanitized) versions.Perform Quality Assurance (QA) checks, including but not limited to the deletion of client-identifiable references and information, self-proofing/editing, re-templating to the Gartner template, and formatting of Word and PPT files in line with brand style and guidelines.Manage and govern knowledge sites, including pages, libraries, metadata and content audits for relevancy.

Stakeholder management, planning and change management

Collaborate with stakeholders, including sales enablement teams, Subject Matter Experts (SMEs) and practice leadership to understand their needs, priorities and challenges, and work with them to address gaps. Ensure that curated knowledge aligns with Information Management standards, including lifecycle management.Contribute to knowledge sharing strategies and share best practices to ensure KM is integrated organically with Consulting’s workflow. Gather insights and revisit KM processes based on feedback, industry trends and changing business needs.Help establish an organisational culture that promotes and supports knowledge sharing. Collaborate with teams such as Communications and Practice Leaders to communicate best practices, encourage knowledge sharing, and promote awareness of KM sites and resources.

Productivity reporting and optimization

Evaluate and optimize KM tools with automation and potentially explore integration with new technologies such as Artificial Intelligence (AI). Collaborate with IT to optimize and integrate KM solutions with existing workflows.Collaborate with your leadership to report KM’s impact and identify program metrics to track and assess KM’s progress and effectiveness.

What You’ll Need

At least 3 years of Knowledge Management experience in a Consulting or related Professional Services environment.Understanding of Knowledge Management (KM) principles and information architecture, emerging KM platforms and tools as well as Artificial Intelligence (AI) advancements and their impact on KM.Experience in using SharePoint (setting up new sites, pages, libraries and making updates in the existing sites and libraries) and Power Automate for the creation of workflows to automate and support business needs.Advanced MS Office skills — Word and PowerPoint. Experience working with custom templates and communication via both text and visuals.Passion for AI and a regular user of AI tools with a growth mindset to adapt, automate and optimize productivity.Strong problem-solving and analytical skills with proficiency in Excel to track KM metrics and assist with reporting.Strong written, communication and presentation skills to engage with Gartner associates and leaders across the globe.An eye for detail to ensure quality and strong collaboration to work independently or in a team.Good project management skills with an ability to independently juggle tasks, plan and manage day-to-day work and timelines proactively.

What Gartner Consulting will offer you?

A world-class consulting environmentThe opportunity to work for tier-one client portfolio.A competitive salaryStructured bonus based on individual and corporate performance.Opportunities for promotion with a clearly defined career development structureOpportunity to participate actively in the development and future of Gartner ConsultingA dynamic but relaxed and supportive working environment that encourages personal development.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A. – Visit gartner.com to discover more.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:106582

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