With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight\. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget\. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others\. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member\. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike\. As the Kids Club Supervisor, you will be responsible for performing the following tasks to the highest standards: • Supervises the team members in maintaining the high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests\. • Ensuring that children and parents are warm welcomed, ensuring smooth check\-in and check\-out procedures at the Kids Club\. • Supervises the team members and monitor children at all times to guarantee their safety and well\-being\. • Supports the Recreation Manager in planning, organizing and leading fun, creative, and educational activities \(arts & crafts, games, storytelling, sports, etc\.\)\. • Foster a positive, inclusive, and enjoyable work environment for the Kids Club • Handle minor incidents, disputes, or injuries calmly and effectively, following the safety guidelines\. • Ensures that the cleanliness, hygiene, and orderliness of the Kids Club area are maintained\. • Communicate and handles parents effectively if there is a service complaint, providing updates to the Recreation Manager when needed\. • Supports in planning of special events, holiday programs, and themed kids’ activities\. • Ensures compliances of all company policies, health & safety procedures, and child protection guidelines\. • Provide guests with information about resort facilities, spa, and recreation activities\. • Take initiative to resolve issues, clearly communicating with both guests and colleagues\. • Respond quickly and positively to changing requirements and tasks assigned\. • Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property\. • Maintain vigilance and sense of responsibility at all times\. • Ensure all facilities and equipment are operating well\. • Ensure guests have a comfortable and safe experience, and team members can work in a safe environment\. • Be vigilant and responsible for the safety hazard of all guests using the pool report promptly\. • Ensure that all activities and job functions are performed in a safe environment using proper safety techniques\. • Perform other related duties and special projects\. • Carry out any other reasonable tasks or requests as directed by the Management\. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice\. **What are we looking for?** A Kids Club Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Local Malaysian citizen\. • Minimum 3 years of experience working with children \(childcare, teaching, babysitting, recreation, etc\.\)\. • Good interpersonal skills to provide overall guest satisfaction\. • Able to lead a team in performing and facilitating kids & teens sports & games, arts & crafts, outdoor exploration, storytelling and music, dances, pool and beach play and other recreational activities\. • Able to stand, walk, bend, lift and / or sit to continuously perform essential job functions\. • Able to work outdoor poolside environment with exposure to sun and water\. • Friendly, energetic, patient, and creative personality\. • Strong communication and interpersonal skills\. • Ability to lead group activities and manage different age groups\. • Able to work under pressure and deal with stressful situations during busy periods\. • Certification in First Aid and CPR would be ideal\. • Ability to work flexible hours, including weekends and holidays\. • Able to converse well in English and Bahasa, both verbal and written to meet business needs\. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands\. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Spa, Health Club, Recreation_ **Title:** _Kids Club Supervisor_ **Location:** _null_ **Requisition ID:** _HOT0C2PA_ **EOE/AA/Disabled/Veterans**