**DESCRIPTION** As a **Van Operations & Key Services Specialist** for KeyMe Locksmiths, you will be a crucial part of our program. Your role involves working alongside a team of Sales Reps across various retail locations within your market. As a Van Operations & Key Services Specialist, you will be responsible for the travel, management, operation, and storage of the KeyMe Locksmiths van, as well as key duplication and programming services. **Pay:** $40/hour + $30/hour with a $10/key sold incentive **RESPONSIBILITIES** + **Leadership and Supervision** + Lead a team of brand ambassadors for activations. + Oversee all local staff, reporting team updates and issues to the Mosaic management team. + **Event Operations** + Manage set-up, tear down, and day-to-day operations of assets during events. + Ensure compliance with health and safety standards as per safety guidelines. + Provide key duplication and fob programming services at retail partner locations. + Operate KeyMe mobile equipment to cut keys and program key fobs to customer’s vehicles. + Troubleshoot issues with key cutting and programming hardware/software. + Ensure high-quality customer service and technical precision. + Maintain inventory of key blanks, fobs, and other supplies. + Document service calls and maintain accurate records. + **Relationship Building** + Build and maintain strong relationships with retailers, clients, and field teams. + Serve as the main point of contact for local retailers, staff, and client communications. + **Logistics and Inventory** + Track inventory in van and at regional storage locations, including product ordering and receiving. + Own and manage activations from start to finish, including logistical planning and duties. + **Reporting and Documentation** + Complete daily travel/driving logs. + Conduct daily cleaning and maintenance of vans and various equipment. + Provide daily field reporting to the Mosaic management team. + **Fleet Management** + Monitor the fleet’s condition, reporting damages and repairs required to the Mosaic management team. **QUALIFICATIONS** + **Experience** + Previous experience in team leadership roles. + Ability to lead a team of brand ambassadors for activations. + Strong customer service and communication skills. + Ability to work independently and travel to different retail locations. + **Event Operations Skills** + Proficiency in managing set-up, tear-down, and day-to-day operations of assets during events. + Proficiency with vehicles and/or other technical trades. + **Communication and Relationship Building** + Excellent communication skills to serve as the main point of contact for local retailers, staff, and clients. + Ability to build and maintain strong relationships with retailers, clients, and field teams. + **Logistics and Organization** + Experience tracking inventory, including product ordering, and receiving. + **Health and Safety Awareness** + Understanding of health and safety standards as per safety guidelines. + Commitment to maintaining a high standard of cleanliness during all activations. + **Driving and Reporting** + Valid driver’s license and willingness to complete daily travel/driving logs. + **Adaptability and Ownership** + Flexibility to own and manage activations from start to finish, including logistical planning and duties. + **Technical Proficiency** + Comfort using company software for documentation and communication. + Experience with automotive key programming or locksmithing preferred. + Technical aptitude with mechanical and electronic systems preferred. **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Administration **Position Type:** Full time **Business Unit:** Marketing **Salary Range:** $40.00 - $40.00 **Company:** Mosaic Sales Solutions US Operating Co, LLC **Req ID:** 11328