C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. In this role, your primary objective will be to ensure that customers derive maximum value from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, provide value creation and solution expansion, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level customer contacts, and advocating for the customer. If you’re a candidate who can drive customer growth with passion and purpose, we invite you to apply and contribute to C.H. Robinson’s commitment to delivering excellence!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections

Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions

Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model

Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals

Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights

Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition

Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources

Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations

Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement

Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives

QUALIFICATIONS

Required:

Bachelor’s degree from accredited college or university

Minimum 4 years of industry experience

Ability to travel up to 25% (domestically and internationally)

Strongly Preferred:

Retail experience

Knowledge of 4PL Supply Chain and/or Logistics industry

Account Management and/or Customer Success experience 

Preferred:

Advanced proficiency in Microsoft Office Suite of programs

Presentation experience with internal and external key decision makers

Demonstrated experience in consultative and strategic sales

Ability and desire to work in a fast-paced environment

Strong negotiation and conflict resolution skills

Advanced written and verbal communication skills

Demonstrates skill of managing internal and external customer expectations

Proven ability to build, lead, and foster a team-oriented environment

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE//Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.