Position: Key Client Success Coordinator 

Compensation: $26.00 - $32.00 Hourly Rate

Job Description: 

The Key Client Success Coordinator is a highly visible role within our business, serving as the primary point of contact for our key clients. The Key Client Success Coordinator monitors warehouse activity to ensure shipping targets are being met, to build understanding and to ensure client expectations are fulfilled. From the point of view of our clients, our Client Success team is Ramp Logistics. 

Core Responsibilities & Duties: 

Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications  Respond to client email and phone inquiries  Develop and manage client relationships  Track and follow up on outstanding client requests to ensure timely resolution  Initiate claims and investigations with internal departments and external vendors on behalf of clients  Contribute to continuous improvement efforts to deliver better service to clients over time  Manage special projects requested by clients, coordinating with internal departments and external vendors where needed  Investigate mis-ships, or other issues that may arise  Follow up with the operations team to ensure client’s orders are shipping accurately and on-time  Develop an understanding of your client’s vendors, including but not limited to their routing instructions, packing requirements, ect.  Develop a strong understanding of your client’s brand as a whole and use higher level thinking to help them accomplish their yearly goals and grow their brands through successful fulfillment  Other duties as assigned 

Job Requirements & Qualifications: 

At least 1-2 years’ experience in a customer service or customer-facing role  Strong written and oral communication skills  Strong organizational and planning skills  Teamwork and collaboration skills, ability to interact at all levels of the organization  Problem-solving ability  Ability to quickly learn new software and reporting tools  Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines  Maintain a positive, customer-centric mindset focused on solutions  Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)  Experience working within a 3PL fulfillment service specializing in apparel and footwear 

What We Offer: 

Competitive base salary  Paid time off within the first year of employment, sick time and holidays  Company provided life insurance  Health, vision, and dental insurance options  Commuter benefit plan  Optional supplemental life insurance  401(k)  Wellness program  A great place to work with a terrific culture 

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