Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

You'll be working as part of the Americas Customer Care team. You will be partnering with stakeholders to help our distributors and customers achieve their desired outcomes and productivity goals to enhance their experience with Rockwell Automation. The Key Account Specialist will constantly identify opportunities to grow the positive relationships with our Partners and Customers. You also will work closely with Sales and Account Managers to ensure that all staff preserves relationships with clients. You will report to the Regional Customer Care Manager, Americas and will be hybrid out of Milwaukee, WI or Charlotte, NC

Your Responsibilities:Building and preserving trustable relationships with our partners and key customers and an ongoing level of engagementOverseeing the relationship with internal and external stakeholdersResolving customer complaints quickly and efficientlyMeeting with managers in the organization to plan strategicallyUnderstanding key customer needs and addressing theseConducting business reviews using tools and reportsKnowing your competition and strategizing accordinglyMaintaining a positive attitude focused on customer satisfactionDealing with customer requests and troubleshooting problems

The Essentials - You Will Have:Bachelor's Degree or Equivalent Years of Relevant Work ExperienceLegal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:5+ years of applicable experienceSAP ECC/CRM, Salesforce experienceExperience with end2end supply chain with ability to collaborate within the organization at all levelsPresent with senior leadership in RA and customerAbility to seek opportunities to deliver new valuesDesign mindset with ability to translate data into concepts to showcase & execute initiativesProblem solving, decision making and judgment, embedding identified best global practices into the regional scopeCross cultural intelligence, ability to operate in different cultural settings

What We Offer:Health Insurance including Medical, Dental and Vision401kPaid Time offParental and Caregiver LeaveFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.