Robinson Fresh, a division of C.H. Robinson currently has an opportunity for a Key Account Manager (KAM) focused on a customer base of large grocery retailers.  As a KAM you’ll be the trusted advisor and primary point of accountability for a portfolio of strategic accounts. Your mission: drive growth, maximize retention, and create demand by delivering innovative, tailored solutions that solve real business challenges.

In this role, you’ll leverage C.H. Robinson’s industry-leading services, technology, and global network to uncover new opportunities within your portfolio, expand market share, and strengthen customer partnerships. You’ll lead with a consultative approach; using data, insights, and creativity to influence decisions and deliver value. From strategic negotiations to continuous improvement initiatives, you’ll collaborate across teams and geographies to ensure exceptional outcomes for your customers.

If you thrive on building relationships, identifying growth opportunities, and closing complex deals, this is your chance to make an impact with a global leader in logistics.

Responsibilities:

Consultative Leadership & Insights

Leverage Robinson Fresh tools, internal/external data, and market intelligence to deliver actionable business insights, pricing strategies, and growth opportunities for customersConduct pre-, mid-, and post-season business reviews, communicating performance and driving share-of-wallet growthMaintain a strong presence in customer and competitor locations (online and physical) to deepen market understanding

Business Development & Strategic Growth

Build and expand relationships across customer supply chains, collaborating with internal SMEs to develop solutions and drive market share expansionManage an active opportunity pipeline in CRM, applying strategic negotiation and sales strategies to secure complex pricing and service agreementsOwn account strategy, including RFPs, proposals, and awards, while proactively managing pricing strategies and leveraging digital solutions

Customer Experience & Continuous Improvement

Act as a customer advocate internally, ensuring alignment of resources and delivering exceptional service through SOPs, KPIs, and best practicesPartner with operations, capacity, and sales teams to execute holistic account plans and identify automation opportunitiesAddress customer feedback (including NPS) and lead continuous improvement initiatives to enhance satisfaction and retention

Financial Accountability & Process Efficiency

Monitor account health through financial, volume, and service performance reviews; implement cost avoidance and process improvementsEnsure adherence to negotiated payment terms and AR processes, taking timely action on outstanding items

Required Qualifications:High School diploma or GEDMinimum 4 years of experience in sales and/or account managementAbility to travel up to 10%

Preferred Qualifications:Supply chain knowledgeFresh produce experienceBachelor’s degree from an accredited college or universityProficient in Microsoft Office Suite of ProgramsDemonstrates and drives a data driven approachDemonstrated influencing, negotiation, collaboration, communication and presentation skillsProven track record of delivering measurable financial results through sales or account management solutionsValues a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$79,800.00 - $124,300.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page