Key Account Manager - Michelin Guide
michelinhr
Key Account Manager - Michelin Guide
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Key Account Manager
KEY EXPECTED ACHIEVEMENTS
Strategic Account Management
Operations
In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. Steer the business and ensure the correct solution is delivered to customers in a timely manner Serve as contact point for key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPrepare regular customer analysis to internal and external stakeholders using key account metrics/processSupport your team members with coaching, training, and identifying revenue opportunitiesKEY EXPERIENCES IN:
Managing several customers (Account Management)Selling solution to customers (Negotiating)Multi-tasking (Adaptability)Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)
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