Key Account Manager - Michelin Guide

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Key Account Manager

KEY EXPECTED ACHIEVEMENTS

Strategic Account Management

Manage the key Account Planning Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competitionDevelop, implement and steer macro action plan that guides the activities to be undertaken with the customers Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirementsIn collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationshipsSteer the business and negotiate the correct solution is taken and delivered to the customer

Operations

In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. Steer the business and ensure the correct solution is delivered to customers in a timely manner Serve as contact point for key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPrepare regular customer analysis to internal and external stakeholders using key account metrics/processSupport your team members with coaching, training, and identifying revenue opportunities

KEY EXPERIENCES IN:

Managing several customers (Account Management)Selling solution to customers (Negotiating)Multi-tasking (Adaptability)Working with CRM (Salesforce “Engage”) ((Customer Relationship Management)