Role: Key Account Management:
At this advanced specialist tier, the Key Account Manager acts as a trusted subject matter expert, directly managing complex client inquiries and offering strategic input on account initiatives. Independently overseeing key parts of account expansion or retention projects, they are relied upon for expert advice, guidance on technical nuances, and problem solving for high-impact deliverables. Collaboration is routine with management and cross-functional teams, as this specialist identifies new opportunities, mentors colleagues, and shapes priorities to align with the evolving needs of strategic clients.

KPI:
Performance is tested in the ownership of complex deliverables—such as independently running renewal analyses, driving the successful completion of technical account projects, and providing thorough, actionable guidance for at-risk customer situations. High standards are reflected in mentoring effectiveness, swift identification and escalation of emerging issues, and regular input that shapes or refines broader team account plans. Precision in technical documentation and a measurable contribution to team wins set this tier apart.

Behaviour Expectations:

Customer Centricity is at the core, demonstrated by anticipating client challenges and providing thoughtful, solution-oriented input. Raising the Performance Bar is shown through the drive to implement innovative approaches in every client interaction. Exceptional Collaboration for Value comes alive in knowledge sharing and the coaching of peers to stronger performance. Our Leaders Inspire appears as the specialist models resilience and initiative within the account team.

Based in Lima.