In this role, the Key Account Manager plays a hands-on role in executing key components of account growth and retention strategies. They are responsible for supporting the commercial lifecycle, including preparing renewal documentation, monitoring client usage data, responding to requests, and updating account plans. With growing independence, they coordinate across sales, service, and product teams to keep engagements on track, support basic deal processes, and ensure all materials reflect client goals and current state.

The role ideally requires the candidate to have access to a car and possess English language skills at a minimum of A2 level, with preference for B1 or B2 proficiency.

Top performers consistently deliver high-quality, timely, and accurate renewal and expansion support. Evidence of ownership includes well-prepared client materials, clean CRM data, proactive management of assigned workstreams, and early escalation of risks. Success is also measured in responsiveness to internal stakeholders, contributions to client satisfaction, and ability to ensure continuity during account transitions or service shifts.

Customer Centricity is evident in careful listening and the precise fulfillment of client requests. Raising the Performance Bar is reflected in a drive to master increasingly complex account tasks. Exceptional Collaboration for Value shines when the specialist leverages team support to overcome barriers. Our Leaders Inspire appears as individuals share learnings and celebrate project milestones.