Key Account Manager
DHL
**Please note that this position belongs to the field of Engineering & Manufacturing**
Job Purpose:Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business environment to deliver profitable growth and service excellence. Support Global/Regional Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan.
Main AccountabilitiesCustomer1.Provide customer orientated service at all times relating to sales and operation issues.2.Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue3.Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs4.To drive and manage profitable growth with the assigned customer
Stakeholder1.Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers2.Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects3.Work with other DHL divisions for end-end supply chain solutions and collaborations4.Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity5.Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers6.Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs
Measurement Criteria / KPIs1.Existing customer retention & continued patronage2.Developing new revenue and profitable growth3.Timely settlement of customer issues and disputes4.Exceed agreed sales and related targets Pipelines, Sales calls etc5.RFI/RFQ Response6.Relationship Mapping7.End to End solution8.Sales & Product Collaboration9.Virtual Team Management
Requirements
Skills1.Planning and Organization2.Good Interpersonal skills3.Excellent Communication skills4.Interpersonal skills5.Influencing skills6.Negotiation skills7.Ability to work under stress
Experience1.3 to 5 years in the logistics or forwarding Industry2.Least 2 years in dealing with Major Accounts on a country level.3.Relevant experience in International supply chain will be an advantage
Educational Qualifications1.Degree Holder, relevant post graduate qualification will be an advantage2.Fluent use of English (both written and spoken)3.Competent Computer skills required.
Job Purpose:Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business environment to deliver profitable growth and service excellence. Support Global/Regional Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan.
Main AccountabilitiesCustomer1.Provide customer orientated service at all times relating to sales and operation issues.2.Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue3.Drive/support development of new/innovation service or value creation as part of continuous development to meet customers' needs4.To drive and manage profitable growth with the assigned customer
Stakeholder1.Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers2.Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects3.Work with other DHL divisions for end-end supply chain solutions and collaborations4.Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity5.Coach and work closely with virtual team - District/Branch/Sales and Business Support Managers6.Regular Performance Dialogue with Regional RAD/Sector Heads and BSMs
Measurement Criteria / KPIs1.Existing customer retention & continued patronage2.Developing new revenue and profitable growth3.Timely settlement of customer issues and disputes4.Exceed agreed sales and related targets Pipelines, Sales calls etc5.RFI/RFQ Response6.Relationship Mapping7.End to End solution8.Sales & Product Collaboration9.Virtual Team Management
Requirements
Skills1.Planning and Organization2.Good Interpersonal skills3.Excellent Communication skills4.Interpersonal skills5.Influencing skills6.Negotiation skills7.Ability to work under stress
Experience1.3 to 5 years in the logistics or forwarding Industry2.Least 2 years in dealing with Major Accounts on a country level.3.Relevant experience in International supply chain will be an advantage
Educational Qualifications1.Degree Holder, relevant post graduate qualification will be an advantage2.Fluent use of English (both written and spoken)3.Competent Computer skills required.
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