Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for a Key Account Manager to join its Third-Party Marketplace team based in Riyadh, Saudi.

Working in a dynamic business development environment, your role will be focused on contributing to new acquisition (50% of the time) through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with merchants as an account manager (50% of the time) – helping them to launch and grow their on Amazon by ensuring they understand Amazon’s products, services, systems and tools. You will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems and tools. Lastly, Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.

To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.

Key Responsibilities include:

- Identify, prospect, and recruit high-potential selling partners to Aamzon.sa Marketplace.

- Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).

- Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business

- Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan

- Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.

- Work closely with selling partners, educating them about Amazon’s high standards of Delivery and Customer Experience

- Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.

- Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.
- Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Saudi. Partner with regional teams to drive automation and scalability across organization.

Program Process Excellence:

Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.



Leadership:

Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed.
Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contribute to and lead strategic plans and documents for the organization.
Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Lead recruiting and hiring efforts across direct team and broader organization.



Key job responsibilities
1.) Account Management & Growth
- Manage a portfolio of existing Amazon sellers
- Analyze account performance data to develop actionable growth strategies
- Conduct regular business reviews to track progress and adjust strategies
- Help sellers expand their product portfolio and reach across Amazon's marketplaces
2) Strategic Support
- Build a joint annual strategy with specific Sellers
- Provide solutions for operational challenges while maintaining focus on sustainable growth
3) Relationship Management
- Build and maintain strong relationships with key stakeholders within seller organizations
- Serve as the primary point of contact for assigned sellers
- Coordinate with internal teams to resolve seller issues and implement improvements
4) Program Development/Project management
- Identify and implement scalable solutions that benefit multiple sellers
- Contribute to process improvements that enhance seller experience
- Collaborate with cross-functional teams to develop new seller tools and resources
5) Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more