At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. **Job Description:** At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Key Account Intake Specialist **.** Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. **Why Join the Elara Caring Mission?** + Work autonomy and flexible schedules + 1:1 patient care + Supportive and collaborative environment + Competitive compensation package + Tuition reimbursement for full-time staff and continuing education opportunities for all employees + Comprehensive insurance plans for medical, dental, and vision benefits + 401(K) with employer match + Paid time off, paid holidays, family and pet bereavement + Pet insurance **As Key Account Intake Specialist, you will:** + Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and leadership of the Home Health team. + Receives, interprets, and manages patient referrals from key accounts with the intent of converting to actual admissions + Manages and works the key account pending list to identify opportunities to improve conversion rates + Responds and satisfies expectations and requirements of internal and external customer needs + Maintains organized, effective, and efficient systems along with communication to ensure that continuity of patient care is delivered + Accepts and processes key account referral information into the company database software applications in accordance with the administrative policy + Follows up with key accounts to ensure referrals are complete and compliant with Elara standards and policies, as well as state and federal regulations + Has working relationships with sales team member(s) for shared key accounts, as well as branch clinical and administrative team to facilitate communication and ensure smooth transition from referral to start of care + Attends on-site meetings with branches and with referral sources upon request by sales and/or referral sources + Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care + Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule + Performs other duties/projects as assigned **What is Required?** + High School Diploma/GED is required. + Associates Degree in healthcare related field is preferred. + 1+ year of experience and knowledge of medical terminology is required. + Ability to use standard office equipment such as telephones, computers, copiers, and fax machines + Proficiency with MS Office Suite and Data Entry skills + Ability to communicate professionally and effectively both written and verbally with team members, listen closely, and convey points clearly + Ability to demonstrate problem-solving skills, organizational skills, and attention to detail _We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families._ _Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law._ _Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9._ _At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location._ _This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided._ _If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to_ _recruiting@elara.com._