Regional Key Account Coordinator -SR 

The Regional Key Account Coordinator plays a crucial role in ensuring positive experience for key customers within their respective region. Drives focus on customers who are strategically important to the region, aiming to enhance customer retention, increase volume/share of wallet, and drive revenue growth (aligned to the regional commercial strategy). This will be achieved delivering on essential tasks and region-specific responsibilities to enhance the overall customer experience.  

Key Responsibilities: 

Reduces variation from preplan to actual cycle times through effective customer orderbook planning and engagement  

Monitors and proactively assists in the reduction of onsite truck waiting times whilst improving on-time delivery (in accordance to supply agreements)  

Monitors and reduces late loads to Key Account Customers and projects through proactive communication with allocations team, sales team and customer.  

Review forward orders for Key Account Customers and ensures orders are set-up accurately and in-line with customer expectations. Proactively seek to have these orders confirmed well in advance where possible.  

Identify and collaborate with regional stakeholders to remove future day ghost/dummy orders where possible   

Review and maintain geofences for key projects and ensure they are set-up to maximise system efficiency relating to service delivery  

Regular face to face or virtual meetings with Sales to discuss current projects, critical pours, forecast volumes and target customers  

Frequent communication and timely updates to key CSC and internal stakeholders for major pours/customers  

Analyse and report on Key Account Customer pours performance to identify opportunities to improve for both Heidelberg Materials and the customer  

Proactive communication with nominated customers for:  

Confirmation of future order requirements  

On-the-day order updates   

Post pour feedback  

Provide detailed summary of progress through a monthly concise report.  

Ensure region specific tasks and projects are addressed in a timely manner  

Skills and Competencies: 

High passion for customer/sales and good at follow-ups 

Proficient in various software applications and ERP systems   

Strong influencing ability  

Strong attention to detail and accuracy  

Strong planning and organisational skills  

Ability to multi-task   

Possess a good degree of process/task orientation  

Experience: 

Customer facing orientated environment preferred  

>2 years allocator experience desirable but not required  

If you are detail-oriented and passionate about supply chain management and customer service, we encourage you to apply!