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I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **OBJECTIVES:** + Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts + Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders + Responsible for driving and achieving the business objectives within the allocated budget **ACCOUNTABILITIES:** **Account Management** + Understand the account situation, challenges and needs + Formulate comprehensive, robust and insight-driven key account plans + Deliver on agreed objectives and tactics within the key accounts in order to driveTakeda performance + Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM) + Manage the account plan execution according to agreed timelines and budget + Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders(including commercial, medical, market access, CEE) + Support and collaborate with Market Access partners to gain product access to local formularies and/or protocols within own accounts. + In coordination with supply chain, ensure Takeda product(s) is/are available at account level + Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies. + Act as an ambassador of the Takeda brand, its vision and values **Stakeholder Engagement** + Develop long-term relationships between Takeda and key strategic accounts andtheir stakeholders + Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients + Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors + Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio + Demonstrate understanding of policy and healthcare environment + Inclusion of NGCE (Next Generation Customer Engagement) i.e Omnichannel Customer Engagement (OCE) & Data & Insights capabilities as a two-fold item: + Successful implementation of OCE activities described in the Brand Plans. + Mapping of stakeholders needs & preferences to wisely execute interactions in an omni-directional way, maximizing efficiency and engagement. + Analyse data both own data as well as territory/ account data to make valuable insights & form decisions that will drive performance **Cross-Functional Team Leadership** + Proactively coordinate collaboration with marketing, medical, market access, DD&T (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders. + Monitor the account plan progress and hold collaborators, and self, accountable as agreed + Lead the core account team meetings and present account plans and progress at relevant local meetings to the management + Identify and address any collaboration misalignments + Lead planning and executing activities in a Value-based Key Account Management (VB-KAM) approach, by providing holistic solutions to stakeholders. **Operational Excellence** + Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders + Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.Use learnings to further improve planning and execution + Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives. Operating effectively out of comfort zone + Actively collaborate with Field Excellence Lead, review needs, KPI’s, set goals & follow recommendations to drive operational excellence **EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:** **Critical Skills and Competencies** + Strategic Approach: Balances between the long-term vision while driving the short-term goals + Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals + Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine + Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences + Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients + Curiosity and eagerness to learn, improve and develop capabilities + Managing multiple tasks at the same time with a good sense for urgency and prioritization without compromising the quality of work + Strong selling skills: Ability to persuasively promote brands and differentiate from competition) + Product knowledge: Understand and effectively communicate benefit of products to HCPs (i.e., indications, product profile) + Clinical data: Eagerness to learn, understand new clinical data and initiate discussion with HCPs + Be expert in multiple disease areas with a good understand of scientific data of own product and competition + Ability to present key highlights of a scientific articles, deliver commercial/ promotional presentations to HCP’s in key accounts/ group meetings etc + Develops and leads integrated account plans with clear OCE tactics and KPI’s aligned to the OCE brand strategy + Digital sales capabilities: Use digital technologies and channels to generate new customer leads, maintain customer relationships, and close sales + Demonstrates a comprehensive understanding of Omni Channel Engagement, including all the available channels and how they are integrated into the customer journey + Executes customer journeys utilizing a mix of channels appropriate to HCP segments + Data driven mindset: Collect meaningful data during customer interactions, extract and share insights and take decisions based on it + Routinely collects and enters qualitative and quantitative data and insights from face to face and virtual customer interactions into CRM/Veeva to increase understanding of HCPs + Leverages insights (e.g., From CRM, Power BI, CXM, AI) to make data driven decisions eg on how to allocate own time for F2F visits best and plan and steer activity + Digital competency & fluency: Proactively integrate and drive the use of digital technologies and solutions wherever possible to create business impact and foster a more personalized and engaging customer experience + Demonstrates understanding and application of the engagement technology ecosystem and how each helps to improve and add value to the customer experience (e.g., Approved emails, Takeda ID and Takeda Connect) + Understands customer channel and communication preferences to create a personalized customer experience (uses right content, right channel, right time) + Consistently applies legal and compliance framework in OCE e.g., GDPR, consent management **Experience and Education** + Bachelor Degree (preferred) + Minimum of 5 years of industry experience with _at least 3 years_ within a hospital and/or specialty care environment + Experience in managing customer relationships across the full spectrum of customer types in healthcare industry. + Account management experience required. + Therapy and Product area knowledge (preferred) + Healthcare environment knowledge + Strong English skills (preferred) **Locations** GRC - Greece Remote **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time \#LI-Remote