By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice (https://jobs.takeda.com/privacynotice) and Terms of Use (https://www.takeda.com/terms-and-conditions/) . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **About the Role** The **Key Account Manager (KAM)** for **Gastroenterology** in **Madrid & Castilla La Mancha** is responsible for managing one of our main established products that significantly contribute to Takeda’s overall revenue. This role requires continuous and deep engagement with a broad range of **specialists and stakeholders** across the healthcare ecosystem. The KAM plays a key role in **raising awareness, facilitating accurate diagnosis, and ensuring appropriate treatment management** , including initiation and long-term follow-up. **Key Responsibilities** + **Account Planning & Execution:** Implement account plans aligned with BU and managerial direction. Use data and CRM insights to identify opportunities, define SMART objectives, and monitor progress. + **Customer Engagement:** Build trusted partnerships with HCPs and decision-makers. Deliver high-quality scientific discussions that create value and reinforce Takeda’s leadership in GI. + **Omnichannel Excellence:** Combine in-person and digital engagement for consistent and compliant customer experiences. Use AI-enabled tools to personalize content and schedule interactions efficiently. + **Data-Driven Decision Making:** Utilize AI-supported analytics to understand territory performance, patient journey dynamics, and referral patterns. Anticipate risks and opportunities to optimize resources. + **Operational Efficiency:** Automate routine reporting and planning tasks, dedicating more time to strategic follow-up, diagnosis pathway optimization, and cross-functional collaboration. + **Collaboration:** Work closely with the First Line Manager, Medical, Market Access, and Marketing teams to align tactics and ensure coordinated execution across the territory. + **Continuous Learning:** Stay updated on therapeutic advances in GI, competitor activity, and evolving diagnostic protocols. Share insights to enhance the team’s collective expertise. **Capabilities & Success Competences** + **Customer Focus & Scientific Expertise:** Deep understanding of GI diseases, treatment pathways, and the needs of multidisciplinary teams. + **Digital Dexterity:** Skilled use of CRM, analytics, and AI-supported platforms for data-driven planning. + **Collaboration & Influence:** Works effectively across medical, market access, and marketing interfaces to ensure integrated execution. + **Results Orientation:** Achieves objectives with discipline, perseverance and agility in a complex, highly specialized market. + **Innovation & Learning Agility:** Embraces new technologies and continuously updates therapeutic and digital knowledge. **Success Measures** + Achievement of sales targets and territory growth objectives. + Effective implementation of account plans and contribution to market share gains. + Demonstrated improvement in diagnosis, treatment initiation, and follow-up rates in key centers. + Efficient use of digital and AI tools to enhance engagement quality and time optimization. + Strengthened relationships with key specialists and decision-makers, reinforcing Takeda’s position as a trusted partner in GI. **Requirements** Education + B. Sc. Degree or equivalent Experience + At least 5 years of experience in engaging partnership with HCP, having delivered strong results in a secondary care environment (preferably in a specialty care setting). + Experience of close collaboration with HCP/payers and commercial/access managers in engaging value based partnerships + Experience in working in a multifunctional environment collaborating with different roles and departments **Locations** Madrid, Spain **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time