Aspire Software is looking for a Junior Technical Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. 

Role Overview

The Junior Technical Support Specialist will be responsible for assisting in the day-to-day management of ECS installations, both on customer-hosted and cloud-hosted systems. The ideal candidate will have a strong foundation in Windows Server environments, a customer-focused mindset, and the ability to learn and grow into managing software migrations and backend system upgrades.

Key Responsibilities Provide Tier 1–2 technical support for ECS software deployments (on-prem and cloud-hosted). Assist customers with troubleshooting application, performance, and connectivity issues. Support installation, configuration, and upgrades of ECS software and backend components. Assist with Windows Server environment management, including user access, permissions, and patching. Document troubleshooting steps, common issues, and solutions in the knowledge base. Collaborate with senior engineers on software migrations and backend upgrades. Participate in after-hours support rotation (as needed)