Overview SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment. Essential Job Duties • Provide Tier 2 support for escalated technical issues via service desk tickets. • Troubleshoot hardware, software, network, and application issues. • Collaborate with senior administrators and engineers to resolve complex technical challenges. • Maintain user accounts, system backups, and patch management processes. • Document resolutions and contribute to the IT knowledge base. • Adhere to ITIL processes and maintain compliance with DoD cybersecurity policies. • Support infrastructure projects and system upgrades as needed. Minimum Requirements • Minimum 3 years of experience on an IT service desk with demonstrated escalation support. • Associates degree in an IT-related field (or two years of IT experience in lieu of degree). • ITIL 4 Foundations certification. • MCSA: Windows Server 2016 or higher-level server certification. • IAT Level II certification (e.g., CompTIA Security+ CE, CSA+, GSEC). • Active DoD Secret Clearance. • Strong communication skills and the ability to work effectively with cross-functional teams. Preferred Qualifications • Microsoft Certified: Azure Administrator Associate (AZ-104). • VMware Certified Professional (VCP) certification. • Proficiency with workstation, application server, and database server platforms. • Experience supporting DoD, especially Army environments. • Fluency in a foreign language is a plus. Work Environment Working conditions are normal for an office environment. Fast paced, deadline-oriented environment. Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.