As the ServiceNow Analyst you are responsible for the administration, configuration, and continuous improvement of the ServiceNow platform. This includes day-to-day maintenance, monitoring system health and data quality, and implementing basic configuration tasks such as forms, lists, UI policies, notifications, catalog items, and workflows.

You will work closely with IT, business stakeholders, and service owners in translating business requirements into scalable ServiceNow solutions while ensuring platform stability, performance, and alignment with best practices.

Join our Ledcor team today in Vancouver, BC!

Essential Responsibilities:

Administers and maintains the ServiceNow platform, including day-to-day configurationConfigures forms, lists, UI policies, notifications, catalog items, and workflowsMonitors platform performance, data quality, and overall system healthParticipates in ServiceNow upgrades, testing, and release management activitiesTroubleshoots user-reported issues, defects, and system incidentsTriage and route requests and incidents according to SLAs and priority frameworksCollaborates with Business Analysts to translate requirements into technical solutionsProduces system designs, documentation, and performs design analysisDelivers unit-tested solutions and supports UAT and the ServiceNow end-user community

Qualifications:

Bachelor’s degree in Computer Science or diploma in Information ServicesMinimum of 1 year of hands-on ServiceNow experienceProven experience working with end users, support teams, and business leaders to deliver customer-focused solutionsStrong responsiveness in managing user inquiries, incidents, and requests with clear, timely communicationConsistent achievement or exceedance of Service Level Agreements (SLAs) through effective prioritizationWorking knowledge of ServiceNow best practicesSolid understanding of ServiceNow capabilities, features, and upcoming functionalityHighly motivated, analytical, and self-starting individual capable of resolving complex business and technical problemsExcellent written and verbal communication skillsAssets include full-stack web development experience, ITIL/Service Management knowledge, and a strong interest in ServiceNow administration and development

Working Conditions:

Hybrid role with in-office attendance 1 day per week and the flexibility of coming into the office as business needs require

Compensation

$52,800.00 - $72,600.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.  

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.