+ Under minimal supervision, complete troubleshooting, installation, maintenance, and service repair needs on designated FMC equipment. + Effectively communicate and partner with teammates and colleagues + Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records on time. + Complete on-time and accurate Preventative Maintenance and Field Modification Instruction as needed. + May include application training of clinical or hospital staff on designated equipment. + A service report must be completed for all equipment related service tasks, such as installation, modification, upgrade, repair, and maintenance services. + Troubleshooting support by telephone and e-mail. + Ability to work in a team, set priorities and meet deadlines