JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive
professionally and personally.
The Role
As Junior Risk and Compliance Manager, you'll be instrumental in supporting the wider Risk, Compliance and Quality team in ensuring our framework and operating model is fit for purpose. This exciting role reports directly into the Risk, Compliance and Quality Director for Property Management (PM) within JLL, offering exceptional exposure to senior leadership and strategic decision-making.
You'll be joining a versatile and dynamic team who are the guardians of excellence within PM, responsible for ensuring we operate to the highest standards possible while delivering industry-leading management of our clients' assets. Our team serves as a Centre of Excellence, fostering strong collaborative relationships across all PM service lines and driving continuous improvement throughout the organisation.
We're looking for an ambitious individual who thrives in a fast-paced environment and excels at prioritising multiple high-impact projects simultaneously. The ideal candidate will be naturally inquisitive, comfortable challenging the status quo, and passionate about identifying opportunities to enhance and elevate standards across the business.
In this role, you'll create meaningful purpose and impact by influencing senior management on critical areas for improvement while inspiring and coaching colleagues within business to achieve and maintain exceptional quality and consistency. You'll be a change agent, driving transformation that directly contributes to our clients' success and JLL's market leadership position.
Embrace the variety – no two weeks are alike in this role, which we consider a significant advantage. The diverse challenges and opportunities will keep you engaged, continuously learning, and developing new skills across multiple disciplines. From regulatory compliance and risk assessment to process innovation and stakeholder management, you'll gain invaluable experience that accelerates your professional growth.
While experience in the real estate sector is beneficial, we're equally interested in candidates who bring fresh perspectives from other industries. What matters most is your analytical mindset, attention to detail, and passion for operational excellence.
Key Responsibilities
Risk Management & Business Continuity
Support the maintenance and regular updates of the Property Management Business Risk Register, ensuring it reflects current industry trends, regulatory changes, and business developments
Monitor and maintain PM control risks, including those identified through client audits, and report on business progress toward achieving compliance targets
Conduct thorough root cause analysis investigations on operational issues, developing comprehensive remediation plans with clear timelines and accountability measures
Quality Assurance & Process Excellence
Collaborate with subject matter experts (SMEs) to create and maintain robust quality processes, ensuring integrity of process documentation
Support operational teams in delivering high-quality tasks and services through well-defined procedural frameworks
Design and architect improved processes, challenging existing methods to identify opportunities for operational enhancement
Drive process improvements that support business success and operational efficiency
Regulatory Compliance & Training
Support the delivery of regulatory compliance initiatives throughout the business, ensuring adherence to all applicable standards
Maintain awareness of statutory and regulatory legislative changes, including HMRC and RICS requirements
Collaborate with the wider Risk & Compliance team to interpret changing regulatory landscapes and their operational implications
Identify common technical training requirements arising from compliance breaches and contribute to the development of comprehensive PAM training plans
Audit & Assurance Support
Assist with internal audit activities and third-party compliance reviews
Monitor progress against identified internal audit findings and compliance control weaknesses
Support the development of "route to green" action plans for addressing audit recommendations and process review compliance issues
Essential Skills & Experience
Technical Expertise
Previous experience in audit and assurance or risk management roles (internship or graduate level acceptable)
Strong understanding of process design and architecture principles
Familiarity with accounting and business processes, including auditing concepts and practices
Knowledge of third-party assurance reporting frameworks, particularly ISAE 3402
Understanding of internal control frameworks and process governance
Analytical & Communication Skills
Exceptional attention to detail with proven ability to identify control environment weaknesses
Excellent written and verbal communication skills, including report writing and presentation abilities
Strong analytical mindset with capability to provide balanced recommendations on appropriate control levels
Ability to interact effectively with senior management, clients, and staff at all organisational levels
Technical Proficiency
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with IBM Blueworks for process mapping and documentation
Strong IT literacy with ability to quickly adapt to new software platforms
Personal Attributes
Ability to work independently while managing multiple concurrent projects
Strong project management skills with consistent ability to deliver professional results on time
Intellectual curiosity and willingness to challenge existing processes
Collaborative approach with ability to work effectively across different teams and departments
Professional demeanour suitable for client-facing interactions
Location:
On-site –Birmingham, GBR, Leeds, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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