Job Description:

About DXC Bulgaria  
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.
Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful.

About the role
The NonStop Support engineer is responsible for delivering operational services to outsourcing accounts on time, on target with quality. He/she works on 24×7 rotation. The Support Engineer has focus on continuous operations, Incident and Change management of supported configuration items. The main goal is to minimize the amount of unplanned downtime in the customer's production environment and to achieve a high level of customer satisfaction. He/she works in close relationship with other teams and is under direct supervision by the team Management.

Daily challenges

Daily support and upkeep of the NonStop environment and supporting products and processes.Categorize and prioritize the Incident (based on the urgency and impact to the business so that it can be handled quickly and efficiently)Strictly follow ITSM/ITIL processes and proceduresWorking with and vendor utilities and being able to work with various technical groups to support real-time business functions across our Customers critical set of Businesses.Adheres to ITIL, Change and Problem Management process.Maintains current software and products by ensuring system availability and performance in accordance with SLAs.Employment of diagnostic scripts, tools, known error databases and knowledge base to assist with initial diagnosis and determining possible applicable solution, temporary fixes and/or workarounds.If a resolution for the Incident is not known or available at this point, engage the relevant higher level support team.Understand and utilize the RtOP process and Key Production Environment incident handlingTasks to be performed with the highest quality and according to predefined timelinesFollow training plans, requirements and schedules as outlined by the Technical Supervisor

eXperience and skills required

University degree in Computer science, other related area or equivalent work experience.  Preferably 1+ years’ experience within IT Operations, infrastructure services support, operations monitoring and end user support.Interested in developing in NonStop technology, continual learning and professional development.Good understanding of ITSM/ITIL processes.Good analytical skills.Good communication skills both written and oral are required as the individual must interface with support teams, software vendors, and management staff.Team player. Ability to collaborate and cooperate with members of team and members of other teams.Fluent English.Willingness to work on shifts.

Company benefits 

At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

Enjoy competitive compensation and grow your career in a fast-paced, international environment.Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.Enjoy discounts and special offers with your employee badge - it pays to be part of the team.Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.
 

Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.